FAQ's

What if something Breaks?

Ogena Solutions warrants that the Anivac 3.5 unit is free from defects in materials and workmanship for one year from shipment to the original end user who purchases it.  Warranty claims and replacement parts and tools can be made/purchased by calling 1-855-900-8822 ext 228 or emailinginquiries@ogenasolutions.com.  

What if I don't like the way it works?

We provide a money back guarantee up to 6 months from date of delivery.  If you are not completely satisfied you can call us at 1-855-900-8822 ext 228 to make the necessary arrangements.  It is the purchaser’s responsibility to package the unit safely to prevent it from being damaged during transport.  It is also the purchaser’s responsibility to arrange the shipping and pay for the cost of the shipping to return the unit.

Can I Use It To Clean Other Animals? Equipment?

ABSOLUTELY!!! The Anivac 3.5 can be used to clean a variety of animals/pets from horses to dogs to cattle.  The versatile wands and floor tool allow the cleaning of items such as upholstery, boots, chairs, car seats, boot trays and floors.

What if my Horse has a skin condition?

  • The massaging action of our process not only flushes the dirt off of the horse's skin, but also massages the hair follicles and stimulates the release of the fresh oils that protect the hair. Once these oils come out there will no longer be dirt blocking the path so that they can travel the length of the hair and improve the protection, shine and finish of the coat.
  • Dirt on your animal's skin is the breeding ground for many skin problems on animals, such as fungal infections and rain rot. Being able to keep your animals coat clean year round, right down to its skin, will help to prevent these bacterial and fungal issues from taking hold.

Can I use this in the winter?

  • In addition to the highly effective cleaning benefits of our systems, the vacuuming action pulls the majority of the water from the coat, thus leaving the animal only damp to the touch. This substantially speeds up drying times and leaves the work area virtually dry,,, and the groom stays dry!! The fast drying also means you can safely bathe your horse in the winter using only common sense precautions.
  • Due to the small amount of water used and the immediate removal of the majority of it from the animal coat, with only common sense precautions you can drastically extend your bathing season.